Knowledgebase

FTP is very slow or frequently disconnects
Go into your FTP options and see if passive mode is checked. If it is, uncheck it. If it is not...

The system is not allowing me to upload files or my files are not appearing online.
You must upload all files to the public_html directory for them to appear online. The public_html...

Uploading a website you already created
The most important part of your account is the disk space. We have given you a certain amount of...

Where can I get an FTP program?
We provide the FileZilla program for download. It's free, and you can find it in our downloads...

Why doesn't my FTP password change when I change my Cpanel password?
Your FTP password may take up to 24 hours to update once your cPanel password has changed.