Payment and Accounting

Welcome to the MD Media Consulting department for payments and accounting.

This page is designed to assist you with making and receiving payments.

Contents

• How to pay an invoice
• How to receive payment from MD Media Consulting
• Invoices issued before 14 May 2010
• Late Payments
• Financial Hardship Policy
• Support from the department

How to pay an invoice

Changes were made to how invoices were manged and paid on 14 May 2010. Invoices with an issue date of 14 May 2010 and later will now follow these new proceedures.

Most invoices have a due date set 14 days after the issue date. The only time when this will not be the case is through prior agreement and for subscription services that expire.

Payment must be made in full by 11:59pm on the due date. Each invoice has three options for payment.

Electronic Funds Transfer (EFT)

You can make payment through EFT quickly and easily. EFT payments can be made at most bank branches and through online banking by special arrangement.

When making payment via this method, you should allow at least two days for the payment to be transferred between banks.

Details for EFT can be found in the email you get with your invoice. You can also request these details by emailing payment@md-media.com.au.

When making EFT payments, set the reference as the invoice number for easy processing.

PayPal/Credit Card

You can make payment by PayPal by following the instructions sent to you in your invoice email. You can also request this information by emailing payment@md-media.com.au.

Payment by PayPal is processed within a few minutes, and is the best option if you plan to pay late. Paying online is fast, easy and secure. PayPal is a trusted and respected name in online payments.

Cheque

You can pay by mailing a cheque to MD Media Consulting. Details are in the email you get with your invoice, and the details can be requested by emailing payment@md-media.com.au.

When writing a cheque, you must allow at least 12 days for postage and for the cheque to clear. If a cheque fails to clear before the invoice due date, you may still be liable for late fees.

How to receive payment from MD Media Consulting

MD Media Consulting will make payments to you for the following reasons:

• Service refunds
• Affiliate program payouts

Employee and contractor payments are made through different arrangements by individual agreement.

You can be paid in the following ways:

Electronic Funds Transfer (EFT)

• Cheque posted to you ($4.00 charge within Australia, $7.00 for overseas cheques)
• Electronic Funds Transfer ($4.00 charge)
• PayPal payment (free)

Payment to Account Credit

Payment can be made to your MD Media Consulting Account Credit. This can be used to pay any MD Media Consulting invoice.

To accept payment in this form you must have a registered ClientNet account. Once payment is made, it cannot be refunded.

Electronic Funds Transfer (EFT)

NOTE: There is a $4.00 charge for this service. The $4.00 amount will be deducted from the amount to be paid. The total amount to be paid must be at least $5.00 for this payment to proceed.

To receive payment from us via EFT, please give us the following details:

• That you intend to be paid by EFT
• BSB
• Account Number
• Bank Name
• Branch Name
• Account Holder
• Swift Code (for international transactions)

PayPal

Payment can be made direct to you via PayPal. This service is free, but you may be subject to PayPal charges at your end. There are no minimums.

From PayPal you can withdraw the funds to your bank account or use your PayPal balance to make online purchases or send money.

To receive a payment from us via PayPal, please give us the following details:

• That you intend to be paid by PayPal
• Your email address

If you don't have a PayPal account associated with your email address, you will need to register for one before payment can be sent.

Cheque

NOTE: There is a $4.00 charge for this service within Australia or $7.00 for overseas. The total amount to be paid must be at least $10.00 for this payment to proceed.

To receive a payment from us via cheque, please give us the following details:

• That you intend to be paid by cheque
• Your postal address
• The name to whom the cheque should be made out to

If a cheque gets lost, you will be charged for the postage of an additional cheque.

Invoice Management for invoices issued after 14 May 2010

Invoices issued before 14 May 2010 had a different format. Since ClientNet was changed on 14 May 2010, these old invoices can not longer be viewed online.

To request old invoices in PDF format, please email payment@md-media.com.au. You must provide the invoice number and the four digit payment ID which applied to these invoices..

Finding this information

The Payment ID does not feature on invoices issued after May 14, 2010.

Your invoice number is a four digit number that is unique to your invoice. It can be found near the top of the invoice.

Your payment ID is a random series of 4-8 characters which is paired to your invoice. It protects access to your invoice information by unauthorised persons. It is located on your invoice near the top.

Late Payments

Payment must be made and cleared by the invoice due date. From June 1, 2010, changes were made to how late invoices were processed.

What happens if my invoice is paid late, or not paid?

Any examples used below are assuming that an invoice was due on January 1 for illustration purposes.

Invoices for once-off services, eg. web design

Prior to the invoice due date, if you cannot make payment on the due invoice by the due date you MUST contact payment@md-media.com.au and explain your circumstances. Please see our financial hardship policy for details.

You will get an invoice payment reminder email 7 days prior to the due date at 6AM Melbourne time.

When payment is not received by 6AM Melbourne time on the day following the due date (eg. January 2 if the invoice was due on January 1), the invoice will be marked as late. You cannot request due date extensions from this time. A reminder email will be sent outling your outstanding balance. This will act as the first of three overdue notices. You should not ignore overdue notices- they must be replied to with an explaination of when you intend to make full payment.

Three days after the due date at 6AM Melbourne time, a late fee of 10% will be issued on any outstanding amount. (eg. January 4 if the invoice was due on January 1).

Seven days after the due date at 6AM Melbourne time, your second overdue notice will be sent. (eg. January 8 if the invoice was due on January 1)

Fourteen days after the due date at 6AM Melbourne time, your third and final overdue notice will be sent (eg. January 15 if the invoice was due on January 1). If arranagements are not made from this point, actions be taken in line with the terms of service. These may include:

• Suspension and/or termination of any services with us.
• Loss of the right to use work done for the invoice.
• Closing of your account with us.
• The use of third parties to recover funds.
• Legal action.

Invoices for subscription/recurring services eg. web hosting

Prior to the invoice due date, if you cannot make payment on the due invoice by the due date you MUST contact payment@md-media.com.au and explain your circumstances. Please see our financial hardship policy for details. Due to the nature of selected recurring services such as domain names, we cannot continue the service without payment.

You will get an invoice payment reminder email 7 days prior to the due date at 6AM Melbourne time.

When payment is not received by 6AM Melbourne time on the day following the due date (eg. January 2 if the invoice was due on January 1), the invoice will be marked as late. You cannot request due date extensions from this time. A reminder email will be sent outling your outstanding balance. This will act as the first of three overdue notices. You should not ignore overdue notices- they must be replied to with an explaination of when you intend to make full payment. If you are on selected recurring services, including, but not limited to domain names and security certificates, your service will be terminated at this point with NO EXCEPTIONS.

Three days after the due date at 6AM Melbourne time, a late fee of 10% will be issued on any outstanding amount. (eg. January 4 if the invoice was due on January 1).

Seven days after the due date at 6AM Melbourne time, your second overdue notice will be sent. (eg. January 8 if the invoice was due on January 1). At this point, the associated service will be suspended.

Fourteen days after the due date at 6AM Melbourne time, your third and final overdue notice will be sent (eg. January 15 if the invoice was due on January 1). If arranagements are not made from this point, actions be taken in line with the terms of service. These may include:

• Suspension and/or termination of any services with us.
• Loss of the right to use work done for the invoice.
• Closing of your account with us.
• The use of third parties to recover funds.
• Legal action.

Financial Hardship Policy

MD Media Consulting, on a case-by-case basis, can grant extesnions to invoices for selected products and services.

For an extension to be considered, the following conditions must be met:

• Extension requests must be sent to payment@md-media.com.au.
• Extension requests should be made at least two days before the invoice due date.
• Extension requests should outline why payment cannot be made by the due date.
• Reasons for inability to pay events that have occurred after the product/service was requested (for example unexpected illness).
• A clear date where full payment will be made must be provided.
• The product/service to which the invoice relates must not be a domain name, security certificate or similar product where payment must be made for the service to proceed.

If the above conditions are met, an extension may or may not be granted. The extension will be no longer than 21 days from the invoice due, and special arrangements may be made to the relevant services such as downgrading of plans and operating on trial mode.

Support from this department

All support queries should be directed to payment@md-media.com.au.

The department can help with the following:

• EFT and cheque payment details
• Invoice payment matters
• Affiliate program withdrawal payments
• Refund payments
• Invoice information for authorised users
• Due date extension requests